|
There are those who loudly claim that social media is just a fad. Who’s saying this? Mainly old-school corporate types who wish things would go back to the way they were before everybody with a cell phone and an Internet connection could post embarrassing pictures and videos of their product’s epic fails for all the world to see, mere minutes after they occur.
But there is no going back. No going back to top-down communication, secrecy and the control that a company has over the information that gets out about it. Businesses with a hierarchical culture need to adapt or die – or at the very least, expect to lose a significant amount of market share to nimble competitors who embrace the new rules.
|