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The term “pet peeve” has been working its way back into the public realm lately. So here’s mine: Organizations that invite feedback online, but don’t reply.
You can always tell the organizations that don’t get it. Someone evidently told them that they needed to have a way for readers or consumers to express their opinion online – that it’s hip, it’s now, it’s happening. But their company’s culture remains very traditional and suspicious of direct communication with the people they’re selling to. They’re much more comfortable issuing edicts in a one-way, top-down manner, and it shows.
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